Service Now

Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like Microsoft to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

We are seeking a skilled ServiceNow Developer to join our growing team at Valleysoft. In this role, you will be responsible for the design, development, and implementation of ServiceNow solutions that streamline IT processes and enhance the overall efficiency of our clients. You will work closely with various stakeholders to gather requirements and translate them into effective technical solutions.

The ideal candidate will have a strong background in ServiceNow development and administration, as well as the ability to work collaboratively in a fast-paced environment. If you are passionate about leveraging technology to drive business improvements, we encourage you to apply!

Responsibilities

• Design, develop, and implement ServiceNow applications and solutions based on client requirements.
• Work with stakeholders to gather and refine requirements for new service management processes.
• Customize and configure ServiceNow instances to meet business needs.
• Develop scripts, workflows, and integration components within ServiceNow to optimize functionality.
• Perform regular system maintenance, updates, and upgrades for ServiceNow instances.
• Provide training and support to end-users and stakeholders on ServiceNow functionalities.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with cross-functional teams to integrate ServiceNow with other IT systems and processes.
• Stay current on ServiceNow features and enhancements to continuously improve service delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in ServiceNow development and administration.
• Strong understanding of ITSM processes and best practices.
• Experience with ServiceNow modules such as Incident Management, Change Management, and Problem Management.
• Proficient in scripting languages (JavaScript, GlideScript, etc.) and web technologies (HTML, CSS, REST/SOAP APIs).
• Ability to work collaboratively with stakeholders and effectively communicate technical concepts.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing technologies and work under tight deadlines.

Skills:

• Expertise in ServiceNow configuration and customization.
• Strong understanding of service management workflows and automation.
• Ability to understand business requirements and translate them into technical solutions.
• Excellent organizational and time management skills.
• This role plays a pivotal role in the development lifecycle, ensuring that ServiceNow solutions are effective and aligned with business objectives while contributing to the overall "ITSM" value chain activity.

Benefits

• Private Health Insurance
• Training & Development