Service Now Lead tester

We are looking for a ServiceNow Tester to identify, design and deliver medium or larger architectures, strategies and specific
solutions through the ServiceNow platform. The role holder will

• Responsible for developing and executing formal test plans to ensure the timely delivery of high quality and

frequently complex technology projects.

• Works as part of a larger p roject team with both the business partners and technology teams to ensure that test

plans include both functional and non functional requirements.

• Document all test results and where defects are discovered they will assist in their resolution with the te chnology

teams and business partners.

• Design and develop the test approach, test plan and test schedule to effectively validate technology projects on

both functional requirements and technical specifications.

• Write test cases/scripts, create test data and document expected test results.
• Des ign processes for test case automation and test execution.
• Review system specifications and documentation at appropriate points in the Solution Delivery Life Cycle (SDLC).

Define, track and publish quality assurance metrics related to each project.

• Effec tively manage and execute the testing process to validate that all functional and non functional requirements

are met.

• Maintain records of all test results using the designated tool set.
• Provide consistent and timely test execution status reporting to th e project team and business partners. Review

system and functional documentation as part of the testing process and make suggestions for changes or
improvements where required.

• Actively participate in project phase end review sessions.
• Manage and actively participate in the test defect resolution process; including producing comprehensive defect

descriptions, identify the cause, scope, risks and impact of a problem and facilitating defect reviews.

• Provide feedback to technology teams and business partners on design and usability improvements.
• Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or

testing process.

• Verify compliance of test processes on all projects.
• Translate business partner needs in to functionally sound test plans.
• Analyze and understand industry testing and compliance requirements in addition to specific business partner

requests and needs.

• Participate in business requirements discussions, design sessions and functional specif ication reviews with the

technology teams and business partners.

• Ensure that test plans adequately test the functionality, interfaces, performance, and data integrity of the project.
• Maintain an up to date knowledge of current quality assurance principle s, testing tools, processes, quality control

methodologies and other technology advances.

• Assist in developing, improving and documenting the testing procedures.
• Ensure that the appropriate testing methodologies are applied on all assigned projects.
• Demo nstrate an expert knowledge level of and be a vocal champion for the use of quality assurance principles,

advanced testing tools, processes, quality control methodologies and other technology advances.

• Develop, continually improve and document the Ameripr ise testing standards and procedures.
• Ensure that the appropriate testing methodologies are applied on all assigned projects.
• Incorporate industry standard quality assurance testing standards and tools into the Ameriprise testing processes.

Provide test ing expertise and coach/mentor the testing team around best practices in quality assurance
methodologies, practices and techniques (this includes more junior Quality Assurance Analysts as well as the
broader technology project teams).