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Service Operations Assistant - Audi Gainesville
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Position Overview:
This position will provide operations support to the Service department by maintaining contact with clients while providing excellent customer service, assisting with warranty services, and acting as a liaison between the service, sales and parts departments.
Responsibilities:
- Greet clients in a friendly and professional manner.
- Respond to overflow calls for the service department as needed.
- Confirm scheduled service appointments and re-schedules no show appointments.
- Schedule appointments for clients with special parts orders.
- Manage client and internal golf cart repair orders and related phone calls.
- Maintain timely and professional contact with Service Consultants.
- Review warranty repair orders and ensure all relevant paperwork is present to ensure proper submission.
- Scan warranty repair orders and maintain log of completion.
- Ensure Extended Warranty schedule is current.
- Responsible for internal repair orders.
- Provide support in vehicle delivery and/or pick up as needed.
- Maintain job knowledge regarding the brands and keeps abreast of new products, features, etc.
- High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
- Valid driver license and clean driving record.
- Maintains a professional appearance.
- Excellent communication skills both oral and written.
- Strong customer service skills.
- Computer skills required: Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
- Able to work comfortable in a team environment and independently.
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