Service Operations Coordinator

Ntegrated is currently looking for a Service Operations Coordinator for their operations team. The Service Operations Coordinator role will be focused on centralizing and improving coordination for field service execution. This role will act as the operational bridge between Service Delivery Coordinators, third-party dispatch vendors, field technicians, customers, and carriers.

The primary objective is to ensure service requests are executed smoothly, on time, and with clear accountability from request through completion. While the role includes some light technical troubleshooting, the core focus is dispatch coordination, construction/field awareness, and operational follow-through.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Reporting Relationships: The Service Operations Coordinator reports to the Director of Implementation and Support.

Schedule

• 8-hour shift, 8:00 pm to 5:00 pm
• Monday to Friday

Primary Responsibilities

Dispatch & Coordination

• Receive and process dispatch requests from internal Service Delivery Coordinators
• Coordinate with third-party vendors to schedule technicians and define SOW
• Align schedules between customers, vendors, and internal teams
• Serve as primary point of contact during active dispatches
• Confirm technician arrival, readiness, and job completion status
• Maintain accurate tracking and documentation of all dispatch activity

Field Services / Construction Coordination

• Coordinate service work requiring physical site access (e.g., drilling, wall/ceiling penetrations, equipment installs)
• Communicate job site requirements and constraints clearly to vendors/technicians
• Ensure alignment between SOW expectations and real-world field conditions

Carrier / Vendor Support

• Interface with Local Exchange Carriers (LECs) and service providers for:
• Circuit status updates
• Issue escalation and tracking
• Validation of service testing/results

Light Technical Support

• Perform basic troubleshooting and validation tasks:
• IP verification
• Connectivity checks
• Modem/equipment reconfiguration

Hardware & RMA Support

• Manage hardware issue tracking and RMA processes for Starlink deployments
• Coordinate troubleshooting, replacement requests, and status updates through resolution

Skills Required

• Great attitude and want to work with a demonstrated past success in working part of a team.
• Must possess a sense of urgency, be self-motivated and have the experience/ability to work in a fast-paced environment. Attention to detail is critically important!
• Must have verbal and written communication skills, problem solving skills and customer service FIRST!
• Experience working in or around construction or field installation environments preferred
• 1–3+ years in dispatch coordination, scheduling, construction coordination, or field services support
• Strong organizational and documentation skills (ticketing systems, job tracking, SOW tracking, etc.)
• Ability to manage multiple concurrent service requests with strong follow-through
• Strong communication skills across internal teams, vendors, and external partners
• Basic technical aptitude (trainable on telecom-specific troubleshooting tasks)

Education

• High school or equivalent (Preferred)

Benefits

• 401(k) (includes company match)
• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Supplemental Pay Types

• Bonus pay

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person