Service Operations Lead

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

RESPONSIBILITIES:

• Help in the Acquisition Transition
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
• Schedule and dispatch 8+ technicians daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration: answering phones, receiving and distributing of mail, receiving parts, etc.
• Must be flexible and able to switch focus quickly on other items as it needs attention
• Other duties as assigned

Required Qualifications:

• A High School diploma or GED
• 3+ Years working in an office environment
• 2+ years of Service Industry experience

Preferred Qualifications:

• Excellent communication both written and verbal
• Proficient in Microsoft Office Suite, Salesforce, and SAP
• Possess the ability to multitask and successfully prioritize work based on deadlines
• 1+ years Dispatching & Scheduling experience