Service Operations Lead

As a Service Operations Lead, you will spearhead the daily activities of our technical team to ensure peak performance and operational excellence. You will play a pivotal role in driving service quality, fostering a culture of safety, and delivering exceptional outcomes for our clients through effective leadership and resource management.

• Direct and mentor technical staff to optimize workflow efficiency and service delivery standards.
• Oversee the maintenance and security of facility assets, tools, and specialized equipment.
• Drive continuous improvement by monitoring repair quality and implementing rigorous safety protocols.
• Manage the end-to-end customer experience, including resolving complex service inquiries and warranty claims.
• Coordinate procurement of essential shop supplies to maintain uninterrupted operational capacity.
• Facilitate the growth of the department by actively participating in the recruitment and onboarding of new talent.
• Streamline administrative processes by managing repair orders and documentation with high attention to detail.

Required Skills

• High school diploma or equivalent.
• Proven experience in a supervisory or team leadership capacity within a technical environment.
• Strong analytical mindset with the ability to solve complex operational problems.
• Proficiency in Microsoft Office Suite for reporting and documentation.
• Exceptional verbal and written communication skills with a focus on team collaboration.

Preferred Skills

• Demonstrated ability to prioritize and delegate tasks in a fast-paced setting.
• Experience in managing shop floor safety and regulatory compliance.
• Strong organizational skills with a track record of meeting strict deadlines.