Service Parts Associate

DESCRIPTION

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Parts Associate to join our Distribution business in (Birmingham, AL).

Will make an impact in the following ways:

• Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
• Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
• Utilize systems, catalogs, and other resources to identify, source, and procure parts in a cost- and time-efficient manner
• Support technicians and other parts personnel with complex parts requests or alternative solutions
• Maintain accurate records and documentation related to parts transactions, inventory, and core processing
• Maintain a clean, organized customer parts area and warehouse
• Identify opportunities to upsell supporting products and services when appropriate
• Comply with Cummins Health, Safety & Environmental policies and use required personal protective equipment
• Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned

RESPONSIBILITIES

In order to be successful in this role you will need the following:

• Strong customer service and communication skills with the ability to support internal and external customers
• Working knowledge of parts order processing and order life cycle systems
• Ability to manage inventory using warehouse inventory control methodologies
• Proficiency with Microsoft applications and computer systems, including report generation
• Ability to collaborate effectively with technicians and cross-functional teams
• Action-oriented mindset with a focus on accountability, efficiency, and continuous improvement
• High school diploma or equivalent experience
• Some relevant work experience or intermediate knowledge gained through education, training, or on-the-job experience
• Ability to comply with export controls or sanctions regulations, if applicable

QUALIFICATIONS

Strong customer service skills required, relevant experience, self-starter

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $22.69

Max Salary $34.04

ReqID 2423583

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.