Service Quality Officer

General Description

The Service Quality Officer is responsible for ensuring consistent implementation of quality standards across project sites in the UAE. This role combines field-based audits, on-site coaching, and quality documentation to support operational teams in meeting compliance requirements. Acting as the regional QA/QC representative, the Service Quality Officer bridges central quality and site teams, monitors performance through regular reporting, and drives corrective and preventive actions to enhance overall project quality.

Key Responsibilities / Accountabilities

• Conduct regular quality audits and walkthroughs at project sites across the UAE.
• Identify and document quality observations, deviations, and best practices based on site conditions.
• Provide on-site quality coaching to operational teams, helping them understand and align with quality standards.
• Serve as the dedicated QA/QC representative for their region, acting as the liaison between central quality and project teams.
• Support project handovers and ongoing quality compliance throughout project lifecycles.
• Escalate major non-conformances to central quality and assist in defining corrective actions.
• Assist in collecting basic QA/QC data from field activities, helping to monitor site-level quality KPIs.
• Prepare and submit daily office (head office/site office) reporting, including documentation such as PQP updates, quality-related emails, and other project quality records.
• Prepare weekly reports and conduct review meetings with the Senior Quality Specialist to discuss quality-related issues, identified root causes, and corrective/preventive actions.
  
  

Qualification Requirements

• At least 2-3 years in a QA/QC Engineer or Service Quality role with hands-on experience in site-based audits and quality documentation.
• Familiarity with ISO 9001 standards, PQP preparation, NCR/Corrective Action processes, and audit compliance.
• Strong communication skills for preparing daily/weekly reports and coordinating meetings with central quality teams.
• UAE Driving Licence (Manual preferred) for mobility across project sites.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook); knowledge of digital quality management tools is an advantage.
• Experience in construction, MEP, or service-related projects within the UAE/GCC is preferred.
  
  

What We Offer

• Opportunity for career growth within the field.
• A collaborative and supportive team environment.
• Competitive salary and benefits package.
• Access to training and development resources to help you succeed.