Service Reliability Engineer

This position will be

Service Ownership:

• Management skills to ensure the operational leadership of services.
• Determining operational requirements (SLAs, KPIs, procedures, processes), the needs according to the performance and user experience in the system and making referrals to the relevant teams,
• Responsibility of the life cycle of services and their components. Balance feature development speed and reliability with well-defined service-level objectives
• Making alarm definitions for all our applications and services. To take the necessary measures for the system to run smoothly. Intervention of critical problems 7/24.

Incident, Problem Management:

• Troubleshoot, evaluate and resolve application failures/seizures, customer complaints, commissioning required by the operation team
• Leading postmortem actions, root cause analysis
• To provide and solution of customer complaints at L2 level

Monitoring, Alerting:

• Run the production environment by monitoring availability and taking a holistic view of system heath
• Modeling logs using Graylog, Kafka, Elasticsearch, Logstash and Kibana applications, establishing mechanisms to generate alarms for potential problems, routing for performance tuning

Continuous Integration and Delivery:

• Create sustainable systems and services through automation and uplifts
• Leading deployment process, (Cab and go live phases)
• Deciding the success of deployment and if necessary decide to rollback
• Follow up and analyze the application and service errors and to solve the problems.

How do we describe the perfect match?

• General knowledge of IT technical expertise areas with deep knowledge in one area
• Preferred knowledge on ITIL processes
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• System and infrastructure architectural knowledge
• Positive, self-motivated individual who can complete tasks independently
• Strong analytical thinking and decision making skills
• Strong communication and documentation skills
• Good command of the English language

Who We Are?

We are the technology leader of the aviation and air cargo industry in Turkey! We are an innovative and successful team that does not fit into the mold, constantly enlarges its target and pushes the standards in global competition...

We design and develop technology with the spirit of R&D, where human, engineering and software are the most perfect components. We use trend technologies such as big data, cloud computing, artificial intelligence, fintech, cybersecurity and blockchain which we can compete in the sky. We move forward confidently and successfully with the power of our knowledge and experience into the future.

Obviously, We don't dream too much as “what will happen in the future?”, because we are designing the future from today...

We are a strong team of more than 2000 valuable talents that shed their minds in offices equipped with modern technology in Istanbul, Ankara and Izmir. Team play is our favorite system! We focus on the same goal – winning – and continue to work together with the motivation to achieve this.

If you want to have your name in the success story of a globalizing company, we look forward to your application to the winners team!

Benefits Of Working With Us

In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration
• Free and subsidized health and wellbeing services
• Discounts on a wide range of products and services
• Career development opportunities
• A buddy who will guide and accompany you during your onboarding process
• A great number of online courses and technical trainings that will support your development
• Personalized development plan for you
• Using CED & Pass Flight for travelling experience with your family
• Support payment for childcare

Be Yourself

We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.

If you would like to get to know more about Turkish Airlines Technology, please follow us on Instagram and LinkedIn;

https://www.instagram.com/turkishairlinstechnology/

https://www.linkedin.com/company/thyteknoloji/