Service Sales Engineer

Company Overview:

Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose:

The Service Sales Engineer is responsible for driving revenue growth by promoting and selling after-sales services, including maintenance contracts and service agreements. Focus on fostering long-term client relationships by ensuring the delivery of high-quality post-purchase support while identifying new opportunities for service expansion and customer satisfaction.

Responsibilities:

• Prepare and deliver technical presentations to explain to customers how they can benefit from our services.
• Communicate effectively with the sales team to understand customer demands and provide necessary support for service sales.
• Establish strong rapport and acceptance with customers.
• Plan and propose modifications to service contracts in order to meet the changing demands of customers.
• Manage billing processes and ensure timely collection of payments for services.
• Identify opportunities for growth with both existing and potential customers and create plans for marketing activities that promote extended service sales coverage.
• Negotiate tender and contract terms with clients.
• Negotiate and close sales deals by reaching an agreement on terms and conditions.
• Provide after-sales support services to customers as needed.
• Maintain relationships with existing customers and continue to build positive connections.
• Collaborate with the technical team to assist customers in finding solutions, providing the right recommendations, and resolving issues.
• Administer client accounts to ensure proper management and service delivery.
• Analyze costs and sales to evaluate performance and identify areas for improvement.
• Prepare detailed reports for the head office to communicate progress and challenges.
• Consistently meet regular sales targets and objectives.
• Record and maintain accurate client contact data for future reference.
• Coordinate service sales projects to ensure smooth execution and delivery.
• Adhere to all company policies and procedures while promoting high standards.

Requirements:

• Bachelor degree of Mechanical Engineering specialized in HVAC.
• Minimum 5 years’ experience in a similar field.
• Proven track record on sales achievement.
• Ability to re-locate and ability to travel.
• Excellent written and oral communication skills.
• Previous experience in business-to-business (B2B) service sales.
• Strong problem-solving skills.
• Strong technical knowledge and the ability to explain complex services in a clear and compelling manner.
• Excellent negotiation and contract management skills.