Service Sales Engineer

We are looking for an energetic and enthusiastic Service Sales Executive to be based in Jeddah, Saudi Arabia. In this role, you will lead and develop mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. You will proactively identify solutions and develop processes that add value to our customers.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter who understands how to partner and collaborate with the business. We need someone who has the ability to influence, is result-driven, and has strong commercial acumen skills. Ideally, we are looking for somebody who has good knowledge of the service industry.

This is a unique opportunity to join a team of professionals who thrive to drive offering and sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

Customer Relationship Management:

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing KONE position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling).
• Ensures customer satisfaction and solves complaints with the rest of KONE team.
• Documents the customer and contact information, maintains customer data.

Sell:

• Proactively generates opportunities from outside current customer base,
• Handles RFQs
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE's solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits (sales funnel management)
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field.
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan.

Are you the one?

• Bachelor's degree in engineering.
• Minimum 3 years of direct sales experience having a solution-selling approach.
• Good understanding of the Service / Maintenance business.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.
• CRM experience is a plus.
• Fluency in English is a must & Arabic communication is an added advantage.