Service Scheduler

About Us:

We are a leading provider of emergency backup power solutions across the Bay Area, specializing in generator sales, service, and maintenance for commercial and industrial clients. Our mission is to keep the lights on when our community needs it most.

Position Overview:

This is a high-energy, logistical role that requires a sharp mind for geography, timing, and technician skill sets. Your primary goal is to maximize the efficiency of our field team by ensuring the right technician is at the right job site, at the right time, with the right information.

You will be responsible for managing the daily calendar, responding to emergency service calls, and balancing a mix of preventative maintenance and urgent repairs. We are seeking a proactive problem-solver who can handle the "puzzle" of a moving schedule while maintaining professional communication with our clients.

Key Responsibilities:

• Master Scheduling: Manage and optimize the daily and weekly schedules for a team of field technicians across the Bay Area.
• Emergency Dispatch: Act as the primary dispatcher for urgent "power out" calls, rerouting technicians efficiently to minimize downtime for clients.
• Route Optimization: Plan service routes to minimize travel time and fuel costs while maximizing the number of completed stops per day.
• Client Communication: Notify customers of their scheduled service windows and provide real-time updates regarding technician arrival times.
• Work Order Flow: Review incoming service requests and ensure they are assigned based on technician expertise and location.
• Collaboration: Work closely with the Service Writer to schedule approved repairs once parts have been received and staged.
• Status Tracking: Monitor the progress of technicians throughout the day to identify potential delays and adjust the schedule accordingly.
• Reporting: Assist the Service Manager in tracking "Key Performance Indicators" (KPIs) such as first-time fix rates and billable hours.

Qualifications:

• Logistical Experience: Prior experience in dispatching, scheduling, or logistics, ideally in a trade industry (HVAC, Electrical, Plumbing, or Construction).
• Geographic Knowledge: Strong familiarity with the Bay Area and Central Valley geography and traffic patterns.
• Communication Skills: Calm under pressure with the ability to handle high-volume phone calls and emails professionally.
• Critical Thinking: The ability to "think three steps ahead" when a technician gets stuck on a job or a truck breaks down.
• Tech Savvy: Proficiency in CRM or Dispatching software, high computer proficiency.
• Adaptability: Comfortable in a fast-paced environment where the schedule can change five times before noon.

Benefits:

• 401(k) with 4% Matching
• Health, Dental, and Vision Insurance
• Paid Time Off
• Professional development and industry training

Work Location: In person (Tracy, CA)

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• How many technicians are you used to managing or scheduling in a single day?
• Describe a time you had to tell a customer a technician was running late. How did you handle it?

Work Location: In person