Service Station Manager

F1rst Motors is Dubai’s most exclusive destination for hypercars, supercars, luxury vehicles, and bespoke automotive experiences. Known for our commitment to precision, performance, and unparalleled client service, we set the benchmark in the luxury automotive industry. Our Service Station is a high-performance environment built to deliver world-class technical excellence, rapid turnaround, and a premium customer experience for elite clientele.

Job Purpose

The Service Station Manager oversees and manages the full operations of the F1rst Motors Service Station, ensuring exceptional maintenance and repair quality, client satisfaction, and operational discipline. The role requires deep technical expertise, strong leadership, and the ability to deliver service excellence aligned with luxury automotive standards.

Key Responsibilities

1. Service Operations & Workflow Management

• Lead daily service station operations to ensure efficiency, accuracy, and timely vehicle delivery.
• Allocate tasks to technicians, mechanics, detailers, and coordinators based on expertise and workload.
• Review job cards, diagnose workflow challenges, and eliminate delays.
• Ensure proper use and maintenance of workshop tools, machinery, and diagnostic systems.
• Uphold safety, operational guidelines, and quality standards at all times.

2. Customer Experience & Relationship Management

• Ensure every client receives a premium, personalized, and transparent service experience.
• Manage escalated customer concerns and provide professional communication and timely updates.
• Support Sales and After-Sales teams with pre-delivery inspections and post-service follow-ups.
• Build trusted long-term relationships with VIP and repeat clients.

3. Team Leadership & Performance

• Supervise, coach, and mentor service technicians, mechanics, and admin staff.
• Conduct skills assessments, performance reviews, and continuous training sessions.
• Maintain a disciplined, safety-conscious, and results-driven workshop culture.
• Ensure staff adherence to grooming standards and professionalism expected at F1rst Motors.

4. Quality Control & Technical Oversight

• Review and approve major repairs, diagnostics, and technical procedures.
• Conduct random quality checks on completed job cards.
• Maintain accurate documentation, service history logs, and compliance records.
• Ensure all work meets F1rst Motors’ premium quality benchmark.

5. Parts, Inventory & Vendor Coordination

• Oversee workshop inventory including spare parts, oils, consumables, and tools.
• Coordinate with procurement and vendor partners for timely availability of specialized components.
• Ensure proper documentation and controlled issuance of all parts.
• Identify, evaluate, and maintain relationships with trusted external service partners.

6. Financial & Administrative Management

• Prepare and analyse daily, weekly, and monthly service operational reports.
• Monitor service expenses, labour efficiency, profitability, and cost control.
• Review job estimates, service invoices, and warranty claims for accuracy.
• Support strategic planning relating to service capacity, resource optimization, and revenue enhancement.

7. Compliance & Safety

• Enforce all safety procedures and regulatory requirements within the workshop.
• Conduct routine inspections and take corrective measures to mitigate risks.
• Ensure proper workshop hygiene, equipment servicing, and waste management procedures.

Qualifications & Experience

• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, or a related field.
• Minimum 10+ years of experience in automotive workshop/service center management.
• Proven experience working with luxury, performance, and exotic vehicles (e.g., Lamborghini, Ferrari, McLaren, Rolls-Royce, etc.).
• Strong leadership skills with the ability to manage and develop large technical teams.
• Excellent communication and problem-solving capabilities.