Service Technician

About Dräger:

"Dräger" is a German company founded in Lübeck in 1889 by Johann Heinrich Dräger and Carl Adolf Gerling. Over time, Dräger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations.

The company’s guiding motto is “Technology for Life” , reflecting its mission to protect, support, and save lives — whether in hospitals, industrial settings, rescue services, or hazardous environments.

What Dräger Safety Offers

Dräger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:

• Gas Detection
• Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring
• Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments
• Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes
• Respiratory Protection
• Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc.
• Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRs)
• Personal Protective Equipment (PPE)
• Chemical protective suits, gloves, boots, helmets, eye/face protection, etc.
• Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)
• Firefighting / Rescue & Escape
• Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions.
• Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)
• Training, Service & Maintenance
• Dräger offers the Dräger Academy — training programs for correct use, calibration, maintenance, and certification of their safety equipment.
• They also provide calibration, repair, site inspections, and safety consulting services.
• Industrial Safety Solutions & Consulting
• Dräger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve “Vision Zero” — minimizing workplace accidents and exposures.
• They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)

About the Job:

Purpose of the Function:

The Safety Technician is responsible for the installation, commissioning, maintenance, calibration, and repair of safety products and systems, including gas detection devices, breathing apparatus, and related respiratory protection equipment. The role ensures reliable operation and compliance with safety standards at customer sites while delivering high-quality service and technical support.

Tasks & Responsibilities:

Install, calibrate, and maintain portable and fixed gas detection systems (e.g., X-am, X-zone, Polytron series).

Perform inspection, testing, and servicing ofair breathing apparatus, SCBAs, airline systems, and escape devices.

Conduct commissioning of new safety systems, including integration and function testing.

Execute planned preventive maintenance (PPM) and corrective service activities on-site and in the workshop.

Troubleshoot and repair faulty devices or systems in accordance with service manuals and procedures.

Ensure all equipment and services comply with guidelines and applicable safety standards.

Provide technical support and product guidance to customers and end-users.

Maintain accurate service reports, calibration certificates, and customer documentation.

Assist in maintaining spare parts inventory, tools, and calibration equipment.

Promote safe working practices and ensure all work is carried out according to company HSE standards.

Additional Roles:

Support in warehouse preparation and logistics for service activities.

Participate in training programs to upgrade technical skills and certifications.

Assist in on-site customer training or product handover sessions.

Contribute to team knowledge sharing and process improvements.

Occasionally support emergency service calls or weekend assignments as needed.

Participate in internal audits, safety drills, and compliance initiatives.

Represent the company professionally at customer sites and maintain strong client relationships.

Reports To:

Service & RSS Manager

Education :

Diploma or Technical Certificate in Electronics, Mechatronics, Mechanical, or Instrumentation Engineering.

Related Experience :

Minimum 2–4 years’ experience in safety systems servicing or technical support, ideally with Dräger or Multibrand equipment.

Experience in safety systems, industrial equipment, or gas detection is preferred.

Skills, Special Competencies, or Certifications:

Hands-on experience with calibration tools, gas detection instruments, and respiratory protection equipment.

Good understanding of industrial HSE regulations and practices.

Familiarity with international H2S safety protocols (e.g., OSHA, NIOSH, API RP 55).

Certification in H2S safety and Breathing Apparatus use (preferred).

Good communication skills and ability to work in high-pressure environments.

Ability to follow technical manuals and diagrams.

Good communication and customer interaction skills.

Familiarity with service tools, multimeters, calibration devices.

High level of safety awareness & technical troubleshooting skills

English language proficiency; Arabic is a plus.

Valid driving license and readiness to travel frequently.