Service Technician - Level II

Service Technician – Level I II III

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Franchise Marketing Equipment

Reports to: Franchise Equipment Manager

Work Schedule: Varies

Job Type: Regular

FLSA Status: Non-Exempt

Amount of Travel Required: Varies

Job Description

Summary/objective

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best beverage portfolio in the country, which includes several beloved global and regional brands. The Service Technician is a key member of the Franchise Support Team responsible for driving to customers, troubleshooting, repairs, maintaining and installing all assigned customer owned, company owned, vending and food service equipment.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, and holidays.
• Receives, implements, and completes service calls from Buffalo Rock customers.
• Makes repairs, activates, and deactivates machines.
• Drives a company vehicle to complete job orders.
• Documents job order completion, supplies used/needed, etc.
• Maintains correct parts inventory on truck to service customer's equipment.
• Transports and returns all used parts/components to the ME department to capture warranties/remanufacturing.
• Operates a handheld device to record daily activities.
• Documents and maintains administrative requirements through BRC Technology.
• Assesses safety within a job situation and requests assistance if needed.
• Maintains requirements of EPA when dealing with refrigeration and topics governed by that agency.
• Communicates effectively with Sales Department, Management and Buffalo Rock's customers.
• Works an on-call rotation schedule as determined by management.
• Must have ability to transmit handheld data to server.
• Must park service vehicle in a secure/safe place while on and off duty.
• Attends and/or participates in all scheduled meetings as directed.
• Adheres to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to load/unload product during installation and repair of equipment.
• Reports to work as scheduled in a clean work uniform.
• Keeps vehicle clean, well-maintained and in an orderly condition.
• Uses all provided safety equipment and operates all equipment/vehicles in a safe manner.
• Required to complete other activities assigned by supervisor.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock’s Purpose of “Building brands through legendary service and remarkable people.”
• Live Buffalo Rock’s Core Values:

o Committed to serving our communities.

o Customer success drives our success.

o Integrity matters.

o Obsessed with continuous improvement.

o We care for each other.

o Win the day.

Other Requirements:

Qualifications for Tech Level II:

• Must meet qualifications for Tech Level I in addition to the following…
• Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics or related courses or two years on the job training in like industry (i.e., refrigeration, plumbing, electrical components, etc.)
• Required to take and pass both written and hands-on test for Tech Level II at 80% or higher

Qualifications for Tech Level III:

• Must meet qualifications for Tech Level II in addition to the following…
• Must be refrigeration handling certified
• Required to take and pass both written and hands-on test for Tech Level III at 80% or higher

Competencies

• Mathematical Skills - Ability to apply mathematical operations to daily tasks, to track parts inventory properly.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Supervisory responsibilities

NA

Work environment

Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

• Vision

• Sense of Balance

• Ability to wear Personal Protective Equipment (PPE)- as provided

Required education and experience

• Education:
• • High School Diploma (or GED or High School Equivalence Certificate); Required
• Computer Skills:
• • Personal Handheld Computer, Handheld printer, Tools.
• Certifications and Licenses:

o Must have a valid state driver’s license, for state of residence, with a good driving record.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic makeup, status as a protected veteran, or any other factor prohibited by applicable law.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________

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