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Service Technician - Scattered Site

POSITION SUMMARY

The Service Technician reports directly to the Service Manager and is responsible for performing maintenance and repairs to ensure apartment homes, buildings, and community areas are in excellent condition. This role requires dependability, consistency, and clear communication with the Service Manager, maintenance team, and residents. The Service Technician is expected to deliver timely, high-quality service, uphold safety and operational standards, and contribute positively to the overall resident experience.

CORE RESPONSIBILITIES

Maintenance & Repairs: Complete service requests in a timely and professional manner; perform repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting
Troubleshooting: Diagnose issues accurately and provide effective, lasting solutions; escalate complex repairs to the Service Manager as needed

Unit Turns: Prepare vacant apartments for new residents; complete inspections, coordinate cleaning, perform necessary repairs, and ensure units meet company quality standards prior to leasing

Preventive Maintenance: Participate in scheduled preventive maintenance programs; inspect and maintain property equipment and systems; report potential issues before they develop into major repairs

Property Upkeep: Maintain cleanliness and safety of grounds, common areas, and amenities; assist with trash removal, pressure washing, and general upkeep as directed

Customer Service: Provide excellent, professional service to residents; respond to maintenance requests with urgency and communicate clearly regarding repair status and timelines

Safety & Compliance: Follow all safety procedures and company policies; use tools and equipment properly; comply with OSHA and all applicable local and state regulations

On-Call & Emergencies: Participate in on-call rotation for after-hours emergency maintenance; respond promptly to emergency situations and notify the Service Manager immediately

Communication & Docs: Communicate repair progress, delays, and supply needs clearly to the Service Manager; document completed work orders accurately and thoroughly

Teamwork: Work collaboratively with the Lead Service Technician and maintenance team; follow direction from the Service Manager and support team goals

PHYSICAL REQUIREMENTS

Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies)
Stand, walk, and remain on feet for extended periods throughout the shift
Climb stairs, ladders, and step stools; work safely at varying heights
Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.g., mechanical rooms, under sinks, attic access)

Reach overhead and work with arms extended for repairs, installations, and inspections
Manual dexterity to operate hand tools, power tools, and mechanical equipment
Work outdoors in varying weather conditions, including heat, cold, and precipitation
Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standards

QUALIFICATIONS & PERFORMANCE STANDARDS

Required Skills & Certifications

1–3 years of maintenance experience; multifamily housing preferred
Basic knowledge of HVAC, plumbing, and electrical systems
Ability to use hand and power tools safely and effectively
Valid driver's license required
EPA Certification (Type I, II, or Universal) preferred
HVAC or technical training and previous apartment maintenance experience preferred

Performance Expectations