Service Writer

Position Summary

Support the activities and operations of the shop service desk; prepare documents necessary for the activities and operations of the fleet division including invoices and work orders; assist vendors and customers with invoice and fleet inquiries; maintain the data information systems for the Department and perform a variety of technical tasks relative to assigned areas of responsibility.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Assist with the activities and operations of the shop service desk including the collection, verification, input and distribution of vehicle maintenance related information.
• Prepare documents necessary for the activities and operations of the fleet division including invoices, work orders, processed work orders, for payment, payroll work sheets and electronic timecards.
• Assist vendors and customers with invoice and fleet inquiries; authorize the use of outside vendors and repairs; assist mechanics in obtaining vehicle information.
• Perform office related duties in support of the division including records maintenance, processing and retrieval.
• Perform data entry of labor transactions, commercial repair transactions, vehicle warranty information and transaction credits.
• Maintain and review computer data for validity and accuracy through the reconciliation of reports; prepare periodical or other reports as required.
• Maintain lists, logs, records, files and data; compute charges and post information to summary lists, logs and records.
• Conduct inventory control procedures including inventory of fleet equipment and parts.

• Train personnel on computer operations as required.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED; and
Three (3) years of experience maintaining, processing and retrieving records and preparing reports within a fleet management operation or auto/truck repair facility.

ADDITIONAL REQUIREMENTS:
Possession of a valid New Mexico Driver's license
Possession of a City Operator's Permit (COP) within 30-days of hire.

Working Conditions

Environmental:
Office environment within vehicle maintenance shop; exposure to noise, dust, grease, oils, fuel and exhaust fumes.

Physical:
Essential and supplemental functions may require maintaining physical condition necessary for walking and standing for prolonged periods of time.