ServiceNow Business Analyst

The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams, translating requirements into effective ServiceNow solutions.

Responsibilities

• Gather and analyze business requirements
• Lead workshops and process-mapping sessions
• Translate needs into user stories and functional specs
• Support configuration and solution validation
• Coordinate UAT and user acceptance
• Ensure alignment with ITIL and ServiceNow best practices
• Support change management and adoption

Requirements

• 6+ years of experience as a Business Analyst
• Strong ServiceNow functional knowledge
• Solid ITIL process understanding
• Experience working with IT and business stakeholders
• Excellent documentation and communication skills
• ITIL or ServiceNow certifications preferred