ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst

Location: Memphis, Tennessee

Type: Contract

Compensation: W-2 or C2C, Negotiable

Contractor Work Model: Hybrid, must be local to Memphis, Tues, Wed, Thur are ONSITE

Hours: 40 hrs a week expected

Security Clearance:  No clearance is required, however, client will require a background test


This is a BA role, not a Developer or Administrator or Architect or PM role.


Only Business Analyst need apply

Responsibilities

• Partner with business units (IT, HR, Security, Facilities, etc.) to gather and document functional and non-functional requirements
• Understand current (“as is”) and future (“to be”) processes
• Translate business needs into ServiceNow ready requirements, user stories, and acceptance criteria
• Facilitate workshops, backlog grooming, and design sessions
• Coordinate and support UAT with business stakeholders
• Ensure design follows ServiceNow best practices, platform standards, and architecture principles
• Proficient in data collection, analysis, and interpretation
• Strong project management skills (e.g., Agile, Scrum), including tracking project progress and task completion
• Strong problem-solving and attention to details, especially regarding healthcare data and governance framework
• Create clear communication through emails and documentation; convey technical info to non-technical stakeholders
• Manage multiple tasks and projects, prioritize work, and meet deadlines
• Organize data and documentation methodically while maintaining comprehensive records
• Demonstrate proactive, self-motivated, adaptable, and flexible personal attributes
• Maintain ethical, trustworthy, and reliable conduct with sensitive information

• Bachelor's degree in Business Administration, IT, or related field
• 3-5 years of experience in project management or data/business analysis

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1