ServiceNow Business Analyst / Tester

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst / Tester (ITSM / ITAM / Platform) for a Full-Time position.

Job Summary:

The ServiceNow Business Analyst / Tester will be responsible for requirements gathering, process analysis, and validation/testing of ServiceNow solutions. This role bridges the gap between business stakeholders and technical teams while ensuring that implemented solutions meet functional and operational requirements through structured testing and quality assurance practices.

Key Responsibilities

Business Analysis (Primary)

• Conduct requirements gathering sessions with stakeholders
• Translate business needs into user stories, functional specs, and workflows
• Analyze and document current vs future state processes
• Support ITSM processes (Incident, Request, Change, Problem)
• Collaborate with developers and architects to refine solutions
• Maintain requirements traceability matrix (RTM)

Testing & Quality Assurance (Secondary but Critical)

• Develop test plans, test cases, and test scripts
• Execute:
  • Functional testing
  • Integration testing
  • User Acceptance Testing (UAT)
• Validate ServiceNow configurations:
  • Workflows
  • Forms
  • Service Catalog items
• Identify, log, and track defects and issues
• Ensure requirements are fully met before deployment

Collaboration & Delivery

• Work closely with:
  • ServiceNow Developers
  • Solution Architect
  • Project Manager
• Support Agile ceremonies (sprint planning, backlog grooming, demos)
• Assist in release validation and production readiness

Documentation & Reporting

• Create and maintain:
  • Business requirement documents (BRDs)
  • Functional requirement documents (FRDs)
  • Test documentation
• Provide status updates and reporting on testing progress

Minimum Qualifications

• Bachelor’s degree (IT, Business, or related field)
• 4–7+ years of experience as a Business Analyst and/or QA Tester
• Experience with ServiceNow or ITSM platforms
• Strong understanding of software development lifecycle (SDLC)
• Experience with Agile/Scrum environments

Preferred Qualifications

• ServiceNow experience (ITSM, ITAM, CMDB, Service Portal)
• Familiarity with test tools (JIRA, Azure DevOps, TestRail, etc.)
• Knowledge of ITIL framework
• Experience with API and integration testing
• Certifications:
  • ServiceNow CSA (preferred)
  • CBAP / PMI-PBA (nice to have)
  • ISTQB (nice to have)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE