ServiceNow Developer

• IT Service Management (ITSM)

Focuses on managing IT services for end users.
Typical tasks include:

• Handling incident, problem, and change management workflows
• Automating service requests and approvals
• Developing custom forms, reports, and dashboards
• Enhancing service catalogs and knowledge bases
• IT Operations Management (ITOM)

Focuses on managing the infrastructure and operations that support IT services.
Typical tasks include:

• Discovery: Identifying and mapping all IT assets and their relationships
• Event Management: Monitoring system health and generating alerts
• Service Mapping: Visualizing dependencies between apps and infrastructure
• Orchestration: Automating routine infrastructure tasks

Roles Needed

• Development Role (Implementation / Customization / Enhancements)
• Build and configure ServiceNow modules
• Customize workflows, UI policies, business rules, and integrations
• Develop scripts (JavaScript/GlideScript) for automation
• Implement new modules or features as per business needs
• Support Role (Maintenance / Troubleshooting / Issue Resolution)
• Monitor and maintain existing ServiceNow applications
• Fix bugs, troubleshoot user issues, and ensure smooth operation
• Perform version upgrades and regression testing
• Handle user access management and data integrity

• Develop and maintain ServiceNow solutions (mainly in ITSM and ITOM modules),
• Either as developers (building and customizing),
• Or as support engineers (maintaining and troubleshooting).

Job Type: Permanent

Pay: ₹528,025.13 - ₹1,806,119.07 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person