ServiceNow Developer

Location: Pune

Employment Type: full-time

Job Details

ServiceNow Developer

Experience: 5–8 years

Skills: ServiceNow Development, ITSM, ITOM, Integration

About the

We are seeking a talented and motivated ServiceNow Developer to design, develop, and maintain applications and workflows on the ServiceNow platform. The ideal candidate will have strong technical expertise across ITSM and ITOM modules, along with integration experience, to support digital transformation initiatives and enhance IT service delivery.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, business rules, UI policies, and client scripts.
• Customize and configure modules such as Incident, Problem, Change, Asset, Service Catalog, CMDB, and Discovery.
• Work on ITOM modules, including Event Management, Service Mapping, and Orchestration.
• Build and maintain integrations between ServiceNow and other third-party systems using REST, SOAP APIs, and integration hubs.
• Collaborate with stakeholders to gather requirements, design solutions, and deliver enhancements according to business needs.
• Participate in platform upgrades, patching, and overall system maintenance.
• Develop automated workflows and implement orchestration to improve efficiency and reduce manual effort.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Maintain system documentation including architecture diagrams, process flows, and technical specifications.
• Follow ServiceNow best practices and ensure security, scalability, and maintainability of developed solutions.

Required Skills & Experience:

• 5–8 years of hands-on ServiceNow development experience.
• Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Asset, CMDB).
• Experience with ITOM modules (Event Management, Discovery, Service Mapping) is highly desirable.
• Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), and data model.
• Proficient in building REST/SOAP web services integrations with external systems.
• Familiarity with ServiceNow update sets, workflows, business rules, and UI actions.
• Experience working in Agile/Scrum environments.
• Excellent problem-solving skills and ability to work independently or within a team.
• Strong communication skills for interacting with technical and non-technical stakeholders.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer or ITSM/ITOM Implementer Certification is a plus.
• Knowledge of Performance Analytics, Virtual Agent, and Flow Designer is a bonus.
• Experience with cloud infrastructure (AWS, Azure) integrations into ServiceNow is beneficial.