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ServiceNow Engagement Manager

As a ServiceNow Engagement Manager, you will play a key role managing a talented group of Solution Architects and Platform Architects leading ServiceNow transformation programs. This team is responsible for driving best-in-class program management, and you will be instrumental in delivering some of the most innovative and cutting-edge technologies and products to market.

Key Responsibilities

Manage end-to-end ServiceNow implementation projects, including planning, execution, and post-deployment support
Develop detailed project plans covering scope, timelines, resource allocation, and budget
Ensure adherence to ServiceNow best practices and ITIL frameworks
Act as the primary liaison between clients, technical teams, and business stakeholders
Provide regular status updates, dashboards, and executive-level reporting
Identify project risks and implement mitigation strategies
Handle escalations and ensure timely resolution of issues
Lead cross-functional teams, foster collaboration, and drive continuous improvement
Mentor junior project managers and ensure compliance with governance standards

Qualifications

10+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM)
ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications preferred
Strong technical knowledge and ability to create reporting and dashboards
Strong understanding of ServiceNow platform capabilities and integrations
Familiarity with Agile and Waterfall methodologies
Excellent communication, leadership, and client relationship management
Ability to manage multiple projects under tight deadlines

Required Qualifications

PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership and Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels
Excellent written and verbal communication skills

Preferred Qualifications

Experience with ServiceNow Program Delivery
ITIL Foundation certification is preferred
Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies

Salary Range: $159,700-209,700 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Profe ssional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Location

Gig Harbor, WA

Job Function

CONSULTANCY

Role

Engagement Manager

Job Id

398273

Desired Skills

ServiceNow

Salary Range