ServiceNow ITOM Technical Consultant

ServiceNow ITOM Technical Consultant

Experience: 4–6 Years (Relevant in ITOM)
Location: Remote

Role Overview

We are seeking a skilled ServiceNow ITOM Technical Consultant with 4–6 years of hands-on experience in IT Operations Management (ITOM). The candidate will be responsible for designing, implementing, and optimizing ITOM solutions including CMDB, Discovery, Service Mapping, and CSDM to ensure proactive monitoring, automation, and seamless enterprise integration.

Mandatory Skills

• ITOM
• CMDB
• Discovery
• Service Mapping
• CSDM (Common Service Data Model)

Key Responsibilities ITOM Development

• Configure and customize ITOM modules including:
• Discovery
• Service Mapping
• Orchestration
• Cloud Management
• Implement CMDB population and reconciliation strategies
• Automate workflows for infrastructure and application monitoring

Integration & Automation

• Build integrations with monitoring tools such as:
• Nagios
• SolarWinds
• SCOM
• Zabbix
• Dynatrace
• Develop orchestration workflows for automated remediation
• Ensure seamless data exchange via REST/SOAP APIs and MID Server

Platform Enhancements

• Create custom dashboards and performance analytics for ITOM
• Maintain and upgrade ServiceNow instances
• Follow best practices for coding, testing, and deployments

Collaboration & Support

• Work closely with Infrastructure, Application, and ITSM teams
• Provide support during UAT and production rollouts
• Document technical designs, workflows, and integrations

Required Skills & Experience

• 4–6 years of ServiceNow development experience
• Strong expertise in ITOM modules (Discovery, Service Mapping, CMDB, CSDM)
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Strong CMDB design and reconciliation knowledge
• Experience with monitoring tools and event correlation strategies
• Understanding of ITIL processes and ITSM alignment
• Exposure to Agile/Scrum methodologies

Preferred Skills

• ServiceNow CSA or CIS-ITOM Certification
• Experience with cloud integrations (AWS, Azure, GCP)
• Exposure to Performance Analytics and reporting
• Strong analytical and communication skills

Job Type: Contractual / Temporary
Contract length: 6-12 months

Pay: ₹80,000.00 - ₹100,000.00 per month

Experience:

• ITOM: 4 years (Required)

Work Location: Remote