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Strong experience in ServiceNow ITSM implementation and support.
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Good knowledge of:
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ServiceNow scripting
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JavaScript
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Flow Designer
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Workflow configuration
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IntegrationHub
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Hands-on experience with CMDB and Discovery.
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Knowledge of REST/SOAP integrations.
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Experience in ServiceNow administration and development.
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Understanding of ITIL processes and best practices.
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Good analytical, troubleshooting, and communication skills.
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Bachelor’s degree in Computer Science, Information Technology, or related field.
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ServiceNow Certified System Administrator (CSA) certification preferred.
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ServiceNow ITSM Implementation Specialist certification is an advantage.
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ITIL certification preferred.
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