ServiceNow ITSM Solution Architect (W2 Only – Direct Client)

Job Title: ServiceNow ITSM Solution Architect (W2 Only – Direct Client)

Job Type: Contract (W2 Only)
Location: Sunnyvale, CA (Onsite – 3 days per week)
Rate: $80/HR on W2
Duration: Long-Term Contract

Job Description:

We are seeking a highly experienced ServiceNow ITSM Solution Architect to join our direct client engagement in Sunnyvale, CA. This role requires a deep background in solutioning, design, and delivery of ServiceNow ITSM platforms, with proven expertise in conversational AI integrations and predictive intelligence.

This is a W2 only opportunity. No C2C, no third-party candidates.

Key Responsibilities:

• Lead solution architecture, design, and delivery of ServiceNow ITSM initiatives.
• Optimize and integrate ServiceNow with conversational AI platforms (e.g., Moveworks).
• Implement Predictive Intelligence, Now Assist, and scoped applications to enhance platform capabilities.
• Oversee platform upgrades, feature roadmaps, and adoption strategies.
• Manage stakeholder relationships and provide strong communication at all levels.
• Conduct POCs, training sessions, and enablement workshops for both technical and non-technical teams.

Qualifications:

• 15+ years of experience in ServiceNow ITSM (solutioning, design, and delivery).
• Hands-on expertise with conversational AI integrations (Moveworks experience preferred).
• Strong understanding of Predictive Intelligence, Now Assist, and scoped app development.
• Proven track record of platform upgrades, adoption planning, and roadmap execution.
• Excellent stakeholder management, communication, and change management skills.
• Ability to lead POCs, technical training, and business enablement sessions.

Additional Information:

• Location: Sunnyvale, CA – must be onsite 3 days a week.
• Engagement Type: W2 only (no C2C, no vendors).
• Client: Direct client role.