ServiceNow ITSM Tester-7

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Job Type: Full Time

Job Category: IT

Job Description

Perform functional, regression, system, integration, and UAT testing for ServiceNow ITSM applications
Test ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
Validate workflows, business rules, UI policies, ACLs, notifications, SLAs, and forms
Develop and maintain detailed test plans, test cases, and execution reports
Identify, log, track, and resolve defects using ServiceNow or JIRA
Work onsite with developers, architects, business analysts, and stakeholders
Support release cycles, patching, hotfixes, and platform upgrades
Ensure adherence to ITIL best practices, enterprise standards, and compliance requirements
Provide guidance and mentoring to junior testers when required

10+ years of overall testing experience, with strong focus on ServiceNow ITSM
Extensive hands-on experience with Incident, Change, Problem, and Request Management
Strong understanding of ITIL v3 / v4 processes
Proven experience testing ServiceNow workflows, integrations, and configurations
Experience with ServiceNow releases and upgrade testing
Excellent communication, documentation, and stakeholder coordination skills
Ability to work effectively in a 100% onsite environment

ServiceNow CSA or ITSM certification
Experience with ServiceNow ATF or test automation tools
Background in large enterprise or utility environments
Agile/Scrum delivery experience

Required Skills

JUNIOR CHEMICAL TESTER

PERFORMANCE TESTERS