ServiceNow - Knowledge Management (Problem & Knowledge Management)

Job Description:

DXC Technology (NYSE: DXC ) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www. dxc .technology.

We are currently looking for:

ServiceNow - Knowledge Management (Problem & Knowledge Management)

Job location: onsite in Riyadh

You will be responsible for:

• Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.

• Create, manage, and curate knowledge articles.

• Define and enforce knowledge governance standards.

• Analyze usage trends and optimize content for accessibility and accuracy.

• Work with various teams to ensure documentation quality.

• Promote self-service capabilities via the knowledge base.

Required Skills:

• Experience in ServiceNow Knowledge Management or similar roles.

• Strong written communication and content management skills.

• Detail-oriented with experience in IT support environments.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.