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ServiceNow Lead
Technical Skills
- Strong experience in ServiceNow Development and Administration
Expertise in:
- ITSM modules
- CMDB design and management
- ServiceNow scripting (JavaScript, Glide, APIs)
- Experience with integrations (REST/SOAP APIs, third-party tools)
- Knowledge of ServiceNow platform capabilities and best practices
Leadership & Functional Skills
- Proven leadership experience managing technical teams
- Strong understanding of ITIL processes
- Ability to drive design decisions and architecture discussions
- Excellent communication and stakeholder management skills
Agile / Scrum
- Hands-on experience working in Agile/Scrum environments
- Familiarity with sprint planning, backlog grooming, and release management
- Leadership & Delivery
- Lead and manage a team of ServiceNow developers and administrators.
- Act as the technical and functional point of contact for ServiceNow platform initiatives.
- Collaborate with stakeholders to define requirements and translate them into scalable solutions.
- Drive end-to-end ServiceNow implementations and enhancements.
- Ensure adherence to best practices, governance, and platform standards.
ServiceNow Development & Administration
- Design, configure, and develop solutions on the ServiceNow platform.
- Perform customization using scripting (JavaScript, Glide APIs) and integrations.
- Administer ServiceNow instances, including user management, roles, and workflows.
- Work on core modules such as:
- ITSM (Incident, Problem, Change, Request Management)
- CMDB (Configuration Management Database)
- Maintain system health, performance, and data integrity.
Process & CMDB Management
- Understand and improve ITIL-based processes.
- Design and maintain CMDB structure, relationships, and data quality.
- Support discovery, service mapping, and data governance initiatives.
Agile / Scrum Responsibilities
- Actively participate in Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).
- Work closely with Product Owners and stakeholders to refine backlog and prioritize work.
- Guide the team in Agile best practices and ensure timely delivery.
Stakeholder & Process Management
- Work closely with business and IT teams to understand process requirements.
- Provide recommendations for process optimization and automation.
- Ensure alignment with organizational goals and compliance standards. "
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $100,000-$115,000 a year
Location
Atlanta, GA
Job Function
TECHNOLOGY
Role
Lead
Job Id
412905
Desired Skills
Service Now
Salary Range
$100,000-$115,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
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