Servicenow Lead Consultant(Dev)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Exp- 7+ yrs

What you'll be working on

• Collaborate with clients to ensure value-based assessments of their business needs and develop ServiceNow solutions that meet those needs.

• Collaborate closely with clients, stakeholders, and colleagues to define, design, implement, and deliver ServiceNow solutions and ensure they address business requirements and align with future state.

• Drive innovation through research, evaluation, proof of concepts, and adoption of new technologies and demonstrate working prototypes to showcase the solution's value proposition.

• Participate in the product lifecycle and provide a value-based assessment of Ideas and demands

• Configure and administer ServiceNow modules, and core platform capabilities including Workspaces, Service Portal, Knowledge Management, Flow Designer, Virtual Agent, Mobile apps, Performance Analytics, and other applications.

• Develop and configure ServiceNow workflows, business rules, UI pages, client scripts, and other configuration changes to support business requirements.

• Develop ServiceNow integrations with third-party applications and/or modules using APIs, web services, and other integration methods.

• Provide functional, and technical leadership to the DevOps teams

• Create and maintain product documentation, including presentations, technical design documents, training material, and user guides.

• Provide post-implementation support to clients, including issue resolution and troubleshooting.

• Stay up-to-date with ServiceNow releases and contribute to continuous improvement efforts.

The ideal candidate

• 7-10 years of experience in ServiceNow implementations working in an international environment and delivering high-quality solutions.

• 7 - 10 years of experience on the ServiceNow platform with expert knowledge around Workspaces, Service Portal, Knowledge Management, Flow Designer, Virtual Agent, Mobile apps, Performance Analytics, and other applications.

• Experience with ServiceNow modules such as Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs.

• Being able to provide technical expertise and leadership in ServiceNow platform capabilities guiding internal teams and customers

• Excellent communication, presentation, and stakeholder management skills

• Lean-Agile mindset with Scrum and Safe knowledge

• Exhibits servant leadership behavior, self-aware leadership, and a flexible team player.

• Ability to work in a team environment and collaborate effectively with DevOps team members, and other stakeholders.

• Combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

• Capable of out-of-the-box thinking paired with the view of the “Big Picture” to "connect the dots".

• Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum.

• ServiceNow Certification System Administrator will be a plus

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.