ServiceNow Platform Architect

Platform Design and Architecture:

• Develop and maintain the overall architectural blueprint of the ServiceNow platform.
• Ensure the platform architecture aligns with industry best practices and organizational standards.
• Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.

Implementation and Integration:

• Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.
• Oversee the integration of ServiceNow with other enterprise systems and applications.
• Ensure data consistency and integrity across the platform and integrated systems.

Customization and Development:

• Oversee the customization of ServiceNow applications to meet specific business needs.
• Lead the development of custom applications and modules on the ServiceNow platform.
• Ensure all customizations and developments are properly documented and maintainable.

Governance and Best Practices:

• Establish and enforce platform governance and best practices.
• Conduct regular reviews of platform performance, scalability, and security.
• Ensure compliance with relevant regulatory requirements and organizational policies.

Stakeholder Management:

• Collaborate with business stakeholders to understand their needs and translate them into technical solutions.
• Provide technical guidance and support to the development and administrative teams.
• Communicate effectively with senior management and other stakeholders on platform strategy and performance.

Continuous Improvement:

• Stay updated with the latest ServiceNow features, releases, and industry trends.
• Identify opportunities for process improvement and automation using the ServiceNow platform.
• Lead initiatives to enhance the user experience and overall efficiency of the platform.