ServiceNow Principal - Top Secret/SCI - Arlington, VA

Seize your opportunity to make a personal impact as a ServiceNow SME supporting a national security program for our prestigious client at the highest levels of the government in the heart of our nation’s capital. As a ServiceNow SME, you are a critical leader in our overall approach to ServiceNow Migration. You act as the subject matter expert for our government client and bring the advanced technical expertise and customer service mindset needed to resolve issues as quickly and efficiently as possible. GDIT is your place to make meaningful contributions to challenging projects and build a rewarding career.

This is a full time on-site position at our client's site in Arlington, Virginia.

At GDIT, people are our differentiator. As a ServiceNow SME, you will help ensure today is safe and tomorrow is smarter. Our work depends on the ServiceNow SME joining our team to bring professionalism and initiative to a fast-paced environment with extensive opportunities for training, certification, and career advancement. When we succeed, you succeed — and together our best becomes better.

HOW A SERVICENOW SME WILL MAKE AN IMPACT:

• ServiceNow Workflow Migration: Map, analyze, and translate legacy business workflows into ServiceNow, aligning them with ServiceNow’s capabilities and best practices.
• Legacy Application Integration: Work closely with business units to port functionality from a legacy application into ServiceNow, ensuring critical business logic and requirements are retained and optimized in the new system.
• ServiceNow Improvements: Identify limitations or gaps in the current ServiceNow implementation and propose workflow-driven improvements or customizations to enhance efficiency and user experience across the organization.
• Database Management: Manage backend databases supporting ServiceNow environments; maintain data integrity and optimize database performance.
• Data Migration & Queries: Create and optimize SQL/T-SQL queries for reporting and data migration, ensure data quality during transitions, and troubleshoot data-related issues in ServiceNow contexts to support mission-critical operations.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (required).
• Required Experience: At least 6 years of relevant experience in enterprise application support or development (migrating or supporting platforms like ServiceNow). Experience supporting modernization or digital transformation initiatives is a plus.
• ServiceNow Knowledge: Strong working knowledge of ServiceNow platform architecture and workflow design, including configuring forms, building custom workflows (Flow Designer), and understanding key ServiceNow modules.
• SQL Skills: Mid-level expertise in SQL and T-SQL for writing queries, creating stored procedures, and handling data migration tasks within enterprise databases.
• Scripting: Proficiency in JavaScript for ServiceNow scripting (client scripts, business rules) and potential SharePoint customizations. Familiarity with other scripting or automation tools (such as PowerShell or Python) is a plus.
• On-Premises Environment: Experience supporting and deploying applications in on-premises server environments, with understanding of maintenance, patching, and upgrade processes for locally hosted systems in secure or regulated environments.
• Certifications: CompTIA Security+ required. ServiceNow certifications are a plus – for example, ServiceNow System Administrator/Developer certification.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Desired Experience: SharePoint Expertise - Proficiency with SharePoint Server 2013 and 2019 (on-premises), including hands-on experience migrating from 2013 to 2019 and a deep understanding of the feature differences between versions to ensure seamless integration and user adoption.
• Location: On Customer Site, Arlington, VA