ServiceNow Project Manager (Public Trust Required)

About the role

We are looking for a ServiceNow Project Manager to drive the strategy, planning, and delivery of a ServiceNow program supporting a federal client. This role sits at the intersection of business process improvement and project leadership — you will own the roadmap, facilitate agile ceremonies, and serve as the primary liaison between client stakeholders and the delivery team. The ideal candidate is an organized, client-facing leader who can translate business needs into platform solutions and keep cross-functional teams aligned and on schedule.What you'll lead

• Serve as Scrum Master for the ServiceNow delivery team — facilitate sprint planning, daily standups, retrospectives, and demos, removing blockers to keep the team moving.
• Own and manage the program roadmap, sprint backlog, and release calendar in close coordination with client stakeholders and senior technology leaders.
• Act as the primary client relationship owner — gather requirements, translate business needs into platform priorities, and present demos of completed solutions to obtain feedback.
• Lead UAT process, creating test cases, running testing and ensuring acceptance criteria are met before each release.
• Facilitate platform upgrade planning, working with the team to assess impact, schedule releases, and communicate changes to stakeholders.
• Bridge communication between product owners, developers, other teams and leadership — ensuring alignment on scope, timelines, and success criteria at every stage.

Platform areas supportedITSM — Service Portal, Incident, Request, Change, Knowledge, AssetSPM — Project, Idea, Demand, SAFe & Test MgmtITOM — Discovery, Event & Cloud MgmtFuture:SAM — Software Asset ManagementHAM — Hardware Asset ManagementPlatform knowledge (functional, not hands-on coding)You don't need to be a developer, but you should be fluent enough in how ServiceNow works to have credible conversations with engineers and clients:

• Familiarity with ServiceNow ITSM, SPM, and ITOM modules and their business value
• Ability to review and provide feedback on functional designs and solution demos
• Comfortable discussing integration concepts, workflows, and platform capabilities at a business level

What we're looking for

• Proven track record managing agile delivery teams — ideally as a ServiceNow PM or Scrum Master
• Strong organizational skills with the ability to manage multiple workstreams, priorities, and stakeholders simultaneously
• Excellent communication skills — confident presenting to senior client stakeholders and translating technical detail into business language
• Self-motivated and able to operate independently in a fast-paced federal environment
• B.S. in Information Technology, MIS, Business, or equivalent experience preferred
• ServiceNow Certified System Administrator is required
• ServiceNow ITSM, SPM, ITOM certifications a plus
• Scrum Master certification (CSM, PSM) preferred

Pay: $140,000.00 - $185,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Alexandria, VA 22311