ServiceNow/IDM Administrator II

Job Overview

We are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.

Duties & Responsibilities

ServiceNow Administration

• Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
• Develop and maintain ServiceNow applications, workflows, and automation solutions.
• Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
• Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.).
• Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications.
• Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.

Identity Management

• Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow.
• Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID).
• Build and manage access request workflows, access certification campaigns, and entitlement reviews.
• Ensure compliance with identity governance policies and audit requirements.
• Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.

Knowledge, Skills, & Abilities

• 3-5 years of experience administering ServiceNow in a large enterprise environment.
• 3+ years of experience implementing or managing identity management solutions within ServiceNow.
• Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers.
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
• Hands-on experience with PowerShell scripting for automation and system administration.
• Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning.
• Strong troubleshooting skills and ability to resolve complex technical issues efficiently.
• Knowledge of ITIL framework and IT service management best practices

Minimum Qualifications

• High school diploma or GED; 2 years of education beyond high school in college or technical school
• 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
• 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
• 3-5 Years MS Azure Environment Development experience
• 2-3 Years MS Azure DevOps operational (pipeline) experience
• 2-3 Years experience in Domain-specific framework development
• 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI)
• [Domain] Specific Experience is Mandatory

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
• Experience with ITIL processes and frameworks.
• Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots.
• Familiarity with scripting languages like PowerShell, JavaScript and SQL
• Knowledge of compliance standards such as SOX.

Work Environment

Office environment

In office 4 days a week, 1 day remote flexibility

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