Serviceperson

Hours/Shift

• Monday-Thursday 6:30-4:30pm.
• Overtime will be available.
• Shift may be subject to change.

Position Responsibilities

• Install or replace water meters with or without reading devices.
• Locate, operate and repair shutoff valves and/or boxes and external plumbing for defects or leakage.
• Examine meters, connections, internal and external plumbing for defects or leakage.
• May perform emergency plumbing repairs.
• Perform various collection activities, turn offs, reconnects and the delivery of notices.
• Investigate customer complaints and determine corrective action per Company procedure.
• May investigate illegal water usage.
• Complete all necessary forms, sketches, field notes and be knowledgeable on usage of maps and records.
• Manual digging to uncover valve and curb boxes using a shovel, digging bar or pick.
• Perform meter work in confined spaces.
• Drives vehicle and/or truck in performance of general job.
• Must be available for emergency call outs.
• Perform pressure tests.
• Cross connection responsibilities.
• Use of company technology to perform assigned duties.
• Responsible for environmental compliance with DEP and other government agencies and company regulations.
• Adhere to all safety regulations and company policies, practices and procedures.
• Any other duties that may be assigned by the Supervisor.

Knowledge/Skills

• Knowledge of customer service to be able to courteously interact with customers.
• Knowledge of tools needed to perform duties.
• General knowledge of meter installation of various sizes.
• General knowledge of plumbing.
• General knowledge of computers.
• Past customer experience.
• Possess and maintain a DEP Class E license as outlined in the collective bargaining agreement.
• Able to manipulate and work with copper tubing.
• Pipe work and basic plumbing skills.
• Able to install related fittings.
• Work with measurements.
• Understand and use specifications.
• Visualize how a finished product will look or how the system will operate.
• Use arithmetic to measure, compute amount of materials to use and to inspect product to be sure it conforms to requirements.
• Mechanical ability.
• Must be able to read,, understand and follow instructions, safety rules, etc.
• Must be able to communicate with customers with poise, voice control and confidence using well-modulated voice.
• Physically able to perform the duties of this classification: Climbing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, balancing.
• Working from a ladder.
• Lifting 50 lbs. with frequent lifting and/or carrying of objects weighing up to 20 lbs.
• Emergency call out at various hours.

Experience/Education

• High school diploma or equivalent.
• Certificate courses such as backflow, distribution, computer training, etc.
• Any related activities and past work activities with water systems is suggested.
• Experiences in meter reading, customer service, plumbing or water distribution work and computer.
• Cross-training in water meter department.

Certifications/Licenses

• Valid Driver’s License and ability to pass motor vehicle background check.
• DOT Medical Card or the ability to obtain.

Competencies