Services Technician

Associate Technician

Location: This role is fully onsite in our Fort Worth, TX office.

Hours: 2 pm- 10:30 pm

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready

Position Overview

Complete all lab orders assigned within the normal shift schedule. Understand and comply with all Insight ISO Policies and Procedures. Follow and sign off on work instructions once work effort is complete. Submit signed work instructions to their manager. Each person is accountable for meeting and\or exceeding individual team goals.

What you’ll do at Insight

• Verify/Count all parts and QTYs listed on each pick list order before placing on the bench.
• Continuously check ERP system to systematically unpack the order.
• Follow work instructions to completion.
• Notify their manager immediately of any non-conforming product and\or discrepancies in work instructions.
• Responsible for shipping label creation and application to packaging.
• Close out orders by recording order tracking information and other pertinent information in the system.
• Maintain cleanliness of work area.
• Adhere to safety standards, immediately correcting or reporting any unsafe conditions
• Notify manager once work is complete to be assigned next tasks.
• Perform other duties as assigned.

What you’ll need to join Insight

• High School Education or equivalent.
• The ability to work in a high-volume production environment
• Must have the ability to multitask with strong organization and time management skills
• Must be able to respond effectively to inquiries or complaints within a timely fashion
• A basic understanding of computer operating systems.
• Must possess good problem-solving skills
• Knowledge SAP preferred
• Ability to adhere to tight (SLA) Service Level Agreements.
• Willingness to learn on the go.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit, walk, talk, hear, and operate a computer, telephone, keyboard; reach, stoop and kneel to handle material handling equipment
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required - able to lift up to 50 lbs. consistently.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.