Shift Lead / Smoothie & Supplement Associate - Mission St

Earthbar wants you to live your healthiest life while at work with us!

Earthbar is located inside Equinox Gym
Healthy Shift Meal Smoothie
Employee discount is 50% off
Fun atmosphere
Health Benefits for Full Time Employees
Gym privileges at certain locations
Be yourself and find your purpose

Surround yourself with likeminded people who are passionate about health and wellness.

Job Summary and Mission:
This position contributes to the success of Earthbar by providing an exceptional customer service experience to all customers. Our PIC strives to make a positive impact on the team, and champions others to follow their lead. You are the go to shift leader in the absence of the Assistant General Manager and General Manager, representing the Earthbar brand with excellence. As the PIC, you empower the lives of our customers by providing products that are on the forefront of nutrition and innovation. Earthbar employees have a Life is Awesome mindset; and bring an added value to the community and our growing company.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Acting manager of the store in the absence of Assistant General Manger, and General Manager; leading and managing shifts.
Act with integrity, honesty and knowledge that promote the culture, values and mission of Earthbar.
Maintains a calm demeanor, especially during periods of high volume or unusual events to keep store operating to Earthbar standard
Anticipates customer and store needs by constantly evaluating environment and customers cues.
Delivers exceptional customer service to all customers; responds to customer needs in a timely manner.
Follows Earthbar operational policies and procedures, including those for cash handling, and safety and security, to ensure the safety of all members during each shift.
Maintains a clean and organized workspace so that other team members can locate products easily.
Provides quality beverages consistently by adhering to all recipes.
Follows health, safety and sanitation guidelines for all products.
Maintains regular and punctual attendance

Service Excellence

Demonstrate World Class Hospitality: GREAT Customer Service (GREAT: Greet Guests, Respect them/team, Explain the menu/company, Add-ons/app, Thank)
Ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins)
Contribute to team and guest positive culture and/or environment
Demonstrate professional communication by reading verbal and non-verbal ques
Obtain and demonstrate retail supplement education and product knowledge
Up-share product (recommending boosts and items that compliment)
Demonstrate and communicate our company core values
Answer phones with proper and professional etiquette (expectation before 2 rings)
Adaptability (team dynamic and customer facing)
Sample in-store daily and offsite at events when specified and agreed upon
Review communication board for daily education, insights, and company goals
Consistently demonstrate calm demeanor: able to work in fast-paced environment
Learning/growth mindset. Ability to treat mistakes as learning opportunities for improvement

Operational Excellence

Complete daily opening and closing checklist and tasks
Prepare food and beverages (such as smoothies, juices, acai bowls, toast, lattes) to build guide recipe and standards
Ensure correct measurements when following all food and drink recipe preparations
Complete tasks in a timely manner as designated by management
Stock incoming orders and merchandising product accordingly
Fill out waste log and other tracking documents
Wash blenders and kitchen utensils
Taking timely duty-free meal period(s) and/or rest break(s)
Be proactive to communicate to management if product is running low
Comfortable with excessive noise from blenders, juicers, and other equipment
Fulfill 3rd party and online orders accurately and in a timely manner
Follow daily and weekly deep cleaning calendar in store
Contribute and provide feedback for closing manager reports each day
Proficiency in the use technology and POS systems
Possess a Food Handlers Certification if required by local ordinance
Check expiration on made to order and retail product offerings, daily
Practice First In First Out (FIFO )product handling
Follow all safety and health guidelines
Conduct sampling events

Leadership Competency:

Ensures Accountability

Courage

Directs work

Collaborates

Self-Development

Qualifications:

Ability to move and or lift up to 50lbs.
Ability to quickly learn new procedures, processes, and product knowledge
1-2 years of experience in food/beverage environments making smoothies, and/or specialty beverages, or experience in retail and hospitality
Barista, Nutrition, and Culinary education experience a plus!
Must have (or obtain) a California Food Handlers License (i.e., ServSafe) prior to employment.

Shifts:

Part-time/Full-time
Hours vary Monday-Sunday, early morning to evening shifts
Must be able to work a flexible schedule, including weekends and holidays, with or without reasonable accommodation

Earthbar, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Earthbar, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Earthbar, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Earthbar employees to perform their job duties may result in discipline up to and including discharge.

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