Shift Manager, Surveillance-Ex 3rd Shift

JOB SUMMARY

The Surveillance Shift Manager will conduct surveillance and ensure that team members are monitoring operations. The Surveillance Shift Manager is responsible for ensuring a high level of work has been completed for their assigned shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Maintains the cleanliness of workstations and equipment.
• Performs close watch duties as assigned.
• Maintains up-to-the-minute, detailed, and accurate logs.
• Responds to calls requesting the need for surveillance coverage.
• Maintains familiarity with gaming law, regulations, company policies, and procedures.
• Diligently monitors all company assets as well as monitors all employees for procedural violations.
• Knowledge of computer software, including Microsoft Operating Systems.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
• Ensures that Team Members are monitoring the operation of automated bill breakers, gaming vouchers, coupon redemption, and jackpot payout machines.
• Ensures that Team Members are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes, and table game drop boxes.
• The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility or is self-excluded from the gaming floor and gaming activities at all licensed facilities.
• Responsible for accurate and efficient operation of procedures within a designated department.
• Verify all permanently saved footage is accurate per the report.
• Enforces department procedures by observing and reporting any failure to comply with company policy or gaming regulation.
• Working knowledge of CMS application, including but not limited to the following: Cage & Pit menu (customer status inquiries), Credit, Marketing & Players Club, and Self Exclusion display.
• Conducts digital video reviews as assigned.
• Documents equipment malfunctions.
• Responsible for accurate and complete reports during shift.
• Must complete all required company training.
• Any other assigned duties and responsibilities.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• 2 years of surveillance experience.
• 2 years of supervisory experience.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.