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Shop Foreman - Lincoln North Miami

Position Overview:

The Shop Foreman functions as a supportive role to the Service Manager and assists in all facets of the service department. Incumbent plays a key role directing the work activities of the service staff.

Responsibilities:

Directs and assists subordinate service and support staff in all phases of their jobs. Conducts periodic checks on job statuses ensuring work is completed as per repair order.
Knowledge of all tools and equipment required to diagnose, troubleshoot, repair and service vehicles.
Ensure all Certified Pre Owned vehicle certifications are properly inspected and documented to meet or exceed audit criteria.
Ensure technician cause, correction and mileage out are recorded properly on repair order by performing frequent inspections.
Ensure proper usage of MPI and all other required software.
Maintain a Fixed Right the First Time average equal to or above national average.
Assist AASM’s, TFM’s or TAC line with any repairs or information required.
Reports any circumstances that would compromise the department to the Service Manager/Director.
Assists in the discipline and performance review of staff.
Maintains the “Recheck Log” and various required reporting.
Assume responsibility for any vehicle that has returned due to a failed repair attempt; which includes overseeing the repair and quality control check of the vehicle.
Train and work with all technicians in the service repair center.
Maintains the shop (up-to-date) on computer and diagnostic equipment updates and performs software upgrades. Keeps all shop equipment calibrated every 6 months.
Monitors shop capacity and advises Service Manager/Director of constraints.
Manages inventory and obtains competitive bids on tools, equipment and sublet repairs and supplies.
Ensures that all required safety policies, practices and procedures, training and SOP’s are followed by staff.
Conducts quality control checks on completed jobs.
Ensures proper vehicle protection equipment is utilized during maintenance or repairs, i.e.; fender covers and cloths.
Manages technicians and is available for guidance.
Ensures proper repair order flow to satisfy warranty, dealership and business office requirements.
Ensures shop is neat, clean and organized at all times.

Qualifications:

High school diploma or general education degree (GED) required.
Minimum 3 years of Shop Foreman experience.
Ability to maintain required State and County technical qualifications such as A.S.E. and/or County permits.
Strong automotive knowledge.
Outstanding leadership skills which focus on treating employees with respect.
Strong management skills and time management skills.
Strong quantitative skills.
Valid Driver License and clean driving record.
Comfortable with ambiguity in a dynamic, changing environment.
Unwavering commitment to ethical business practices.
Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.

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