SHOP / RESTAURANT SUPERVISOR WITH F&B EXP.

Key Responsibilities:

• Supervise and coordinate daily restaurant operations.
• Ensure excellent customer service and guest satisfaction at all times.
• Monitor staff attendance, grooming, discipline, and performance.
• Assist in staff scheduling and manpower allocation.
• Train new employees on company standards, SOPs, and service procedures.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Handle customer complaints professionally and escalate major concerns when necessary.
• Monitor inventory levels and coordinate with the kitchen and store team for stock requirements.
• Ensure proper opening and closing procedures are followed.
• Support management in achieving sales targets and operational efficiency.
• Conduct regular checks on cleanliness, equipment condition, and overall restaurant appearance.
• Prepare daily operational reports and submit updates to management.
• Ensure company policies and procedures are properly implemented.

Qualifications:

• Bachelor’s degree or Diploma in Hospitality Management or related field is preferred.
• Minimum 2–3 years of experience in restaurant or food service operations.
• Strong leadership and team management skills.
• Good communication and customer service skills.
• Ability to work under pressure and in a fast-paced environment.
• Knowledge of food safety and hygiene standards.
• Proficient in basic computer applications and POS systems.

Work Location: In person