Shopping Experience Assistant | IKEA | MOA

Job Requisition ID: 167011

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Customer Service Assistant at the Information Desk is responsible for overseeing customer interactions and providing comprehensive support to ensure a friendly and professional customer experience. This role involves managing inquiries, complaints, and feedback effectively while representing the IKEA brand. Success in this role relies on maintaining store standards and improving customer satisfaction metrics.
  
  

What You Will Do:

Customer Service

• Greet and welcome customers on arrival at the store.
• Answer all customer inquiries and provide guidance on shopping with IKEA.
• Handle routine customer complaints promptly and courteously.
• Log customer feedback on CRM System to build a knowledge base of frequent complaints and inquiries with relevant solutions.
• Ensure customers are dealt with professionally to ensure maximum satisfaction.
• Make announcements and page the person visitors have asked to see.
• Ensure customers' bags are stored safely and securely.
• Ensure shopping tools and catalogues are available for customers.
• Provide bags or trollies as appropriate.
  
  

Operational Responsibilities

• Ensure all system procedures are adhered to as per policy/procedure.
• Provide Customer Senior with constant suggestions for improvements.
• Provide customers with catalogues upon request.
• Understand the impact of increasing sales with Shopping Tools.
• Communicate with Duty Manager on complaints that require management assistance.
  
  

Required Skills To Be Successful:

• Dealing effectively with customers to enhance satisfaction.
• Possessing strong analytical and problem-solving skills.
• Exhibiting effective interpersonal skills.
• Demonstrating strategic thinking abilities.
  
  

What Qualifies You For The Role:

• High School diploma is required.
• Minimum 2 years of experience in a similar role such as Customer Service or Receptionist.
• Proficiency in dealing with customers, analytical skills, and effective communication.
• Understanding of customer service principles and ability to implement standard procedures.
  
  

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.