Showroom Consultant / Customer Success Representative

POSITION OVERVIEW

Dwyer Marble & Stone is seeking a client-focused, detail-oriented professional to join our team in a hybrid role combining Showroom Consulting and Customer Success. This position is ideal for someone who thrives at the intersection of design, sales, and customer experience.

You will guide clients through material selections in our high-end showroom while also managing customer relationships, orders, and communications to ensure a seamless experience from inspiration to project completion.

At Dwyer, our mission is to empower our customers’ success by delivering exceptional service and high-quality products, creating value through innovative solutions and strong partnerships that drive growth and profitability. This role plays a direct part in bringing that mission to life every day.

We are equally committed to our vision: fueling growth by unlocking the potential of our people. If you are someone who takes ownership, collaborates well, and is driven to grow, you’ll find real opportunity here.

KEY RESPONSIBILITIES

Showroom Experience & Client Consultation

• Welcome clients and create a professional, inviting showroom experience that reflects our commitment to excellence
• Assist residential and trade clients with stone and tile selections
• Provide thoughtful design guidance tailored to each client’s project and vision
• Educate clients on materials including natural stone, quartz, porcelain, and tile
• Maintain showroom appearance, organization, and merchandising standards

Customer Success & Relationship Management

• Build strong client relationships through phone, email, and in-person communication
• Deliver responsive, high-quality service that puts the customer first
• Understand customer goals and proactively support their project success
• Educate customers on product offerings, best practices, and new materials

Sales & Order Management

• Process and manage customer orders with accuracy, urgency, and attention to detail
• Prepare quotes, follow up on opportunities, and support sales initiatives
• Track orders from receipt of the order to timely delivery, communicating with the customer throughout the process ensuring their timeline is met.
• Identify opportunities for account growth and partner with sales to expand business

Cross-Functional Collaboration

• Partner closely with Sales, Warehouse, Logistics, and Marketing teams
• Ensure seamless communication and execution across departments
• Maintain accurate customer records in CRM systems
• Share customer feedback to support continuous improvement and innovation

Additional Responsibilities

• Participate in showroom events, training, and special projects
• Stay up to date on product knowledge, inventory, and industry trends

WHAT SUCCESS LOOKS LIKE (OUR CORE VALUES IN ACTION)

• Customer Focus: You create exceptional, personalized experiences that build lasting relationships
• Integrity: You communicate honestly and follow through on commitments
• Excellence: You take pride in accuracy, organization, and delivering high-quality work
• Innovation: You look for better ways to serve customers and improve processes
• Collaboration: You work seamlessly across teams to achieve shared goals
• Accountability: You take ownership of your work and outcomes

QUALIFICATIONS

• Associate or bachelor’s degree in interior design (preferred)
• 3+ years of customer service, retail, or related experience
• Experience in stone, tile, construction, or design industry (preferred)
• Strong interpersonal and communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Confident, professional, and customer-focused demeanor
• Basic computer skills (Microsoft Office; CRM experience a plus)
• Self-motivated with a proactive, team-oriented mindset

WHAT WE OFFER

• Competitive pay and benefits package
• Access to premium materials and design tools
• A collaborative, values-driven culture focused on growth and development
• Opportunities for advancement within a respected industry leader

ABOUT DWYER MARBLE & STONE

At Dwyer Marble & Stone, we don’t just sell materials—we shape spaces. We specialize in sourcing and curating premium stone, quartz, porcelain, and tile for designers, builders, and homeowners who expect more.

We are passionate about striving for excellence, innovation, and building strong partnerships with our customers. Whether it’s a modern home, a bold commercial space, or something entirely unique, we help bring ideas to life—and we do it together.

Pay: From $22.00 per hour

Work Location: In person