Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE

Showroom Manager/ Store Manager Retail Al Futtaim Watches & Jewlery UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Store In Charge is responsible for driving sales, customer satisfaction, and store operations while ensuring profitability and high merchandising standards.

What You Will Do:

Customer Experience / Sales

• Ensure high standards of customer service in all areas of operations.
• Provide complete functional area knowledge to store staff for effective job performance.
• Resolve customer complaints and issues to achieve satisfaction within company policies.
• Support marketing and promotions by coordinating with the merchandising team for campaign adjustments.
• Ensure stock and manpower planning to support expected demands efficiently.

Drive Sales & Profitability

• Participate in monthly forecasting with inputs from various departments.
• Monitor progress through weekly meetings and take corrective measures if needed.
• Meet or exceed profitability expectations in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by meeting all loss prevention measures.
• Execute and comply with company policies and store procedures.
• Ensure smooth store operation in collaboration with managers to maintain brand integrity.
• Investigate cost-saving measures to minimize operating costs and wasteful expenditure.
• Identify high-risk areas and take measures to reduce shrinkage.

Team Management

• Maintain a motivated store team using positive reinforcement.
• Coach, counsel, discipline, plan, monitor, and appraise staff performance results.
• Oversee all cashiering activities including reconciliations and bank deposits.
• Manage annual leave plans considering business needs and peak periods.
• Ensure retail back office coordinator is updated on all leaves and records.

Self-Development

• Attend product training workshops and training programs to maintain professional knowledge.

People Development / HR

• Recruit, hire, develop, and retain high-quality management associates for succession planning.
• Lead by example, providing training and ongoing feedback on product knowledge and selling skills.
• Organize weekly staff meetings and daily briefings on store performance and company strategies.
• Communicate new store procedures and performance targets effectively.

Required Skills To Be Successful:

• Strong MS Excel and PowerPoint skills.
• Extensive marketing strategy development experience.
• Self-motivated with strong communication skills.
• Strong understanding of customer and market dynamics.

What Qualifies You For The Role:

• High school education or equivalent preferred.
• Minimum two years of Assistant Store Manager experience.
• Proven track record in driving sales and profit results.
• Experience in training and developing teams.

We are an equal opportunities employer and welcome applications from all qualified candidates.