Showroom Sales Consultant

Showroom Sales Consultant

Reports To: Showroom Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: Great Barrington, MA

Position Purpose:

To provide exceptional service to Plimpton and Hills customers whether over the phone or in person. Acquire an extensive knowledge of company products in order to best meet/ anticipate the needs of the customer. Work collaboratively with internal and external customers to generate sales while providing service that will enhance the reputation of Plimpton and Hills.

Essential Functions:

• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs
• Continuously expand product knowledge in order to best service the customer
• Guide homeowners through the process of their bathroom or kitchen renovation with design assistance, product selection and purchase
• Work with designers, architects, builders, plumbers and contractors through the project cycle
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience
• Determine product sale price in accordance with company procedure as well as address questions about product availability
• Keep pricing lists and structures confidential
• Teach customers about product features and benefits
• Continuously obtain information about new products, pricing changes and discontinued products
• Maintain a clean, attractive, and organized showroom appearance to enhance sales
• Make sure all product catalogs are up-to-date
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience
• Achieve set goals and objectives as well as consistently strive to exceed sales performance goals
• Other duties as required

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Sales experience in kitchen/bath and/or design required
• Ability to communicate clearly and effectively; verbally and written
• Familiarity with industry trends
• Result driven and customer focused
• High School diploma required; Associates degree in design preferred

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.