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Siemens Polarion Administer - TECHNICAL LEAD L1
Siemens Polarion Administer - F
Job Title Siemens Polarion Administer
Location: Davidson, NC (Onsite) Can Remote but needs travel.
Salary $80-120K
Install, configure, and administer Siemens Polarion ALM environments (on-premise and/or cloud-hosted Polarion X).
Manage project and global configurations: work item types, workflows, link roles, document templates, user roles, and access permissions.
Maintain and customize Polarion using Velocity scripting, JavaScript, Python, and Polarion REST and SOAP APIs.
Handle server-side administration including SVN and GIT repository management, clustering configuration, index rebuilding, and scheduled backup procedures.
Participate in Agile/sprint-based delivery cycles and collaborate with DevOps teams on CI/CD pipeline integrations (Azure DevOps, Jenkins, GitHub Actions).
Contribute to capacity planning, infrastructure lifecycle management, and technology roadmap discussions.
Working knowledge of Oracle, SQL Server, and/or PostgreSQL databases in the context of Teamcenter or Polarion installations.
Proficiency with GitHub for source code management of Teamcenter customization artifacts – branching, pull requests, versioning.
Hands-on experience with Jira for change/defect tracking and integration with PLM/ALM toolchains.
Scripting experience for automation and migration tasks (Python, Shell/Bash, PowerShell).
Candidates should be comfortable working with some or all of the following technologies. Not expected to know every item, but depth in the core PLM stack is essential.
How many years of experience in Siemens Polarion administration? Needs 6+ years
How many years of experience you have in Installing, configuring, and administer Siemens Polarion ALM environments on-premise? Neeeds 6+ years
How many years of experience you have in Installing, configuring, and administer Siemens Polarion ALM environments in cloud-hosted Polarion X? If 1+ then it’s a added advantage
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Do
- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLAâÂÂs defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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