Site Manager – Shipping & Receiving Operations

The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. Responsibilities include talent assessment, staff development, performance management, and employee counseling with support from assigned leadership.

• Manage daily operations of a small-medium site and lead a team of direct reports.
• Prioritize multiple and competing tasks while fostering a positive work culture to maximize retention.
• Demonstrate working knowledge of Ricoh products and services, providing solutions and alternatives as needed.
• Monitor and manage production labor percentages and quality control standards.
• Improve operational quality through effective implementation of Ricoh Service Excellence tools.
• Ensure achievement of Service Level Agreements and collaborate with customers to improve processes.
• Maintain a customer-focused environment through regular feedback and satisfaction surveys.
• Ensure compliance with audit and deadline standards using best practices.
• Match staffing and equipment resources to production demands.
• Motivate employees and recognize accomplishments through Ricoh recognition programs.
• Communicate job expectations clearly and provide training, coaching, and performance evaluations.
• Develop staff through Individual Development Plans and career growth opportunities.
• Maintain daily contact with customers and understand client requirements.
• Identify gaps in service delivery and adjust processes to meet client and financial goals.
• Resolve issues related to pricing, orders, and invoicing in collaboration with the sales team.
• Prepare site reporting, customer presentations, and business reviews to ensure contractual alignment.
• Perform other duties as assigned.

• High school diploma or GED required.
• 3–5 years of related experience (B2B and/or technical).
• Minimum 2 years of managerial experience strongly preferred.
• 3–5 years of customer-facing experience required.
• Strong technical aptitude and proficiency in MS Office (including Outlook 360).

• Strategic thinking and problem-solving skills.
• Ability to present to medium-sized groups.
• Professional customer service and communication skills (written and verbal).
• Technical proficiency and adaptability.

• Office environment with normal lighting, ventilation, and noise levels.
• Physical activity may include standing, walking, bending, and lifting up to 50 lbs.
• Moderate dexterity required for keyboard use and handling tools.