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Site Reliability Engineer Specialist
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Job Description
- Provide Level 2 support for application incidents, working closely with customer support and engineering teams to ensure timely resolution.
- Monitor system performance and application health using tools like Prometheus, Grafana, Datadog, or similar.
- Perform root cause analysis and post-incident reviews to improve system reliability.
- Work with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability.
- Develop and maintain support documentation, runbooks, and knowledge base articles.
- Participate in an on-call rotation and help reduce operational toil through automation and tooling.
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Collaborate with cross-functional teams to improve overall system reliability, performance, and security.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 1–3 years of experience in software engineering, systems administration, DevOps, or site reliability engineering.
- Familiarity with Linux-based systems and scripting languages (e.g., Bash, Go).
- Basic understanding of monitoring and alerting concepts.
- Strong troubleshooting and analytical skills.
- Good communication skills and ability to collaborate across teams
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