Site Support Analyst

India

Adheres to Hill's Code of Ethics and Business Conduct
Proficient in English, speaking, writing, and listening
Possesses the technical/professional knowledge required to successfully perform job duties
Ability to work with minimal supervision and takes ownership of work and make suggestions for improvement
Demonstrates the ability to lead and direct others in accomplishing work
Reliable, trustworthy, and persistence
Strong Planning and Organizational Skills
Able to maintain a high quality of work
Possesses a flexible approach to work
Ability to analyze and solve problems
Skills in organizing, prioritizing, and scheduling workflow
Keen attention to detail
Responsible attitude
Self-motivated and able to work as part of a team
Able to work well under pressure
Able to work with a sense of urgency.
Possess a responsible attitude.

Proven experience as a Site Support Analyst with 5 years of experience or 4 years of hands-on experience working in an end-user desktop support role
Excellent diagnostic and problem-solving skills
Excellent communication ability
Excellent customer service and soft skills.
Native language and English are a must
Experience with Windows 10,11
Experience with Mac OS & Apple IOS
Microsoft Office suite & O365, Intune
Active Directory / Azure /Entra ID
BitLocker and File Vault encryption
Remote Desktop support
Experience with Dell Premier
Experience with submitting and tracking Purchase Orders
Advanced printer / peripheral device troubleshooting (Canon uniflow, Ricoh)
Install, modify, and repair computer hardware and software
TCP/IP, DNS, and DHCP knowledge
Remote support for handheld smartphones and tablets
ServiceNow or similar IT ticketing system
Outstanding organizational and time-management skills
Travel to project offices and job sites as needed, up to 10-20%.
In-depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles

Degree in Computer Science, engineering, or equivalent work experience.
Dell Technician Certification preferred.
Any certification for Microsoft Systems, Azure Fundamentals, CompTIA A+, NET+ will be considered a plus.

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