Site Support Specialist - Part Time

Description:

Are you passionate about supporting the community through innovative technology solutions? Do you have a background in child welfare and thrive in training others on new systems? Are you a problem solver who enjoys helping teams succeed? If so, we’d love to hear from you!

Briljent is seeking a dynamic Part Time Site Support Specialist to join our team in Charlotte, NC, for a large-scale child welfare project. We are looking for someone with hands-on experience in child welfare, strong communication skills, and the ability to troubleshoot system issues while providing exceptional training and support to users.

This role will be on-site at different locations throughout the state of NC. Travel with potential overnights may be required.

The position will work approximately 2 full weeks per month through the end of the year.
Must be able to work 8hr days (Mon – Fri) on the following:

• 4/27 – 5/1
• 5/11 – 5/15
• 6/8 – 6/19
• 7/20 – 7/31
• 8/31 – 9/11
• 10/12 – 10/23
• 11/30 – 12/11

Key Responsibilities:

• Provide hands-on support to child welfare professionals in using new technology systems.
• Attend comprehensive training sessions to gain in-depth knowledge of the system.
• Serve as the point of contact for site support, addressing system-related questions and challenges.
• Troubleshoot system issues and provide resolutions via phone, email, and in-person interactions.
• Conduct one-on-one or group training sessions to ensure users can effectively navigate the new system.
• Collaborate with team members and stakeholders to ensure successful system adoption.
• Offer ongoing assistance to users to enhance system utilization and resolve any issues that may arise.
• Maintain a positive and patient approach while helping users adapt to system changes.

Requirements:

• Experience in child welfare or social services, with an understanding of the day-to-day operations in these settings.
• Strong background in training, teaching, or facilitating in small group settings.
• Excellent problem-solving skills and the ability to manage issues efficiently.
• Strong understanding of software documentation, including user guides and design documents, to effectively support system functionality.
• Ability to adapt to different work environments and changing priorities.
• Intermediate technology skills and experience with various software applications.
• Ability to absorb and retain new information quickly.
• Patience, adaptability, and a calming presence when dealing with system changes and user challenges.

What else does it take to be successful at Briljent?

• Consultative Mindset –Listen. Stay client-focused. Understand and prioritize the needs, goals, and concerns of clients. Customize solutions to meet the specific requirements and expectations. Encourage open communication and collaboration.
• Flexible- Be open to change and adaptable to new situations, ideas, and approaches.
• Learning Leader – At Briljent, we seek new ideas, find creative ways to hone skills, and share lessons learned so we can continually bring our best to our clients. It's not always easy. Honestly, it's not always comfortable. But that's okay. We love a good challenge.
• Impeccable Integrity – Maintain a high level of integrity, honesty, and ethics in all interactions and decision-making. Do what's right, do what you say you're going to do, and do it all honestly.

If this sounds exciting and you have the qualifications plus something unique to add to the team, apply now!

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.