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Skincare Customer Support Specialist

Join the BEE-OCH Organics Hive as a Clean Bee-auty Customer Support Specialist!

About Us Hey Bee-autiful, WELCOME to the Hive! BEE-OCH Organics is whole-body wellness with an attitude problem. Our mission? To rid your daily routine of every last synthetic chemical. We make skincare, mineral makeup, pro-aging products, hair care, deodorants, and outdoor actives — all with a FULL 5-step ingredient traceback system all the way back to the farmers who grew them. Every product is USDA Organic Certified, 100% natural, and made right here in our Hazel Green, Wisconsin facility. If we can't make it 100% clean, we don't make it. Period.

Are You Our Customer Support Specialist? Our customers aren't just buying skincare — they're making a lifestyle change, and they need someone in their corner who actually gives a damn. We're looking for a Customer Support Specialist who is warm, sharp, product-obsessed, and genuinely excited about helping people fall back in love with their skin. You'll be the friendly, knowledgeable voice of BEE-OCH across every channel — from live chat and email to phone calls, texts, and social media — and you'll do it with the kind of care and expertise that turns first-time buyers into lifelong hive members.

This role starts fully in-person at our Hazel Green, WI facility for training and onboarding. Once you're fully trained and rockin' it independently, there is opportunity for partial remote work.

Why This Role Matters You're not just answering questions — you're educating customers, building trust, and representing a brand that genuinely stands for something. When a customer isn't sure which products are right for their skin, you'll know. When something goes wrong with an order, you'll make it right. When someone is skeptical about clean beauty, you'll show them the difference. Every interaction you have is a chance to strengthen the relationship between BEE-OCH and the people we serve.

What You'll Do

Multi-Channel Customer Communication

Respond to customer inquiries via email, contact forms, and live chat with professionalism and genuine product knowledge
Manage and respond to comments and direct messages on Facebook and Instagram — keeping our brand voice consistent, warm, and on-point
Handle incoming phone calls and voicemails with a friendly, helpful approach
Respond to customer text messages in a timely and engaging manner

Product Support & Education

Provide detailed product information, ingredient explanations, and personalized usage guidance
Help customers identify the right products for their skin type, concerns, and goals
Explain our 5-step traceback system and what USDA Organic Certification actually means (hint: it's a lot more than most brands pretend)
Share skincare tips and routines to help customers get the most out of their products — and keep coming back
Identify opportunities to recommend complementary products that genuinely fit a customer's needs

Order & Account Management

Assist with order placement, modifications, and tracking
Process returns, exchanges, and refunds according to company policy
Resolve shipping issues and coordinate with the fulfillment team
Manage customer accounts, Pollen Points rewards, store credit, and subscription updates
Handle billing inquiries and payment issues with accuracy and care

Problem Resolution

Investigate and resolve customer concerns with empathy and efficiency
Escalate complex issues to management when appropriate
Document recurring issues and share feedback to improve our processes
Follow up to ensure customers feel taken care of — every time

Team Support

Assist with product labeling, packaging, and fulfillment during slower CS periods
Collaborate with the production and fulfillment teams to keep operations running smoothly
Contribute to a positive team environment and show up for the people around you

What We're Looking For

Outstanding written and verbal communication skills — you can write a warm, clear email AND have a real conversation with someone who's frustrated
A genuine interest in organic skincare and clean beauty (you don't have to be an expert yet — but you have to actually care)
Patient, empathetic, solution-focused approach to customer challenges
Ability to manage multiple platforms and conversations at once without dropping the ball
Experience with social media platforms for business use (Facebook and Instagram)
Fast, accurate typing skills — live chat moves quickly
Someone who takes pride in their work, follows through, and doesn't need to be managed to do a great job

Essential Qualifications

High school diploma or equivalent
2+ years of customer service experience (retail, call center, hospitality, or similar)
Excellent organizational and time management skills
Proficient typing skills (60+ WPM preferred)
Reliable transportation and consistent, punctual attendance
Ability to commute to Hazel Green, WI 53811 for in-person training and regular in-house days

What We Offer

Competitive Pay: $22–$25 per hour based on experience
Flexible Schedule: Part-time or Full-time Options, 25–40 hours per week
Partial Remote Opportunity: Work from home option available after successful completion of in-house training
Employee Discount: Deep discounts on BEE-OCH Organics products
Proft Sharing: Share in the company's success with monthly profit sharing after introductory period
Growth Opportunities: Real potential for advancement as our team grows
On-the-Job Training: We'll teach you everything you need to know about our products and processes
Referral Program: Know someone great? We reward that.

How to Apply If you're passionate about customer service, genuinely curious about clean beauty, and ready to be the person our customers can always count on — we want to hear from you. Submit your resume and answer the application questions below. Don't overthink it. Just be real. We're good at spotting great people.

Join us at BEE-OCH Organics and help us change the way people think about beauty — one bee-autiful customer interaction at a time.

Pay: $22.00 - $25.00 per hour

Benefits:

Flexible schedule
On-the-job training
Paid time off
Referral program
Work from home

Shift:

Day shift

Application Question(s):

A customer leaves a public 1-star Facebook review saying their order arrived damaged and calls out BEE-OCH by name in a comment that's getting traction. Walk us through exactly how you'd handle it — what you'd say publicly, and what you'd do next.
Describe a time when you had to manage multiple customer conversations or tasks at the same time and something started falling through the cracks. What happened and what did you do?
This role starts fully in-person at our Hazel Green, WI facility for training — with the option for partial remote work once you're fully independent. Are you able to reliably commute to Hazel Green for the in-person portion, and what does your ideal schedule look like once you have the remote flexibility?
In the past 12 months, approximately how many days have you missed from work — not counting approved PTO or FMLA? Please explain any patterns or circumstances.
This role requires you to educate customers about organic skincare and clean beauty ingredients. Tell us honestly — how familiar are you with the clean beauty space right now, and what would you do to get up to speed quickly?

Ability to Commute: